Home > Welcome HOME: What to expect when you visit

Welcome HOME: What to expect when you visit

Please note that the situation is changing regularly – please check back here before your visit to make sure you have the most up-to-date information.

Last updated: 21 July 2022

As we have done throughout the pandemic, HOME will continue to operate with staff, audience, and artists’ wellbeing as our priority, and ensure that everyone feels safe and comfortable when visiting.

What we’re doing to keep you safe

  • Our staff will continue to follow isolation guidance if positive with Covid-19.
  • We’re keeping lower capacities and social distancing for certain events. We continue have some socially distanced film screenings each week. You can find times and details here.
  • There is ventilation in all our spaces.
  • Hand sanitiser will still be available.

Please do not visit us if you are unwell or have tested positive for Covid-19. If you have any questions about your tickets, please contact our Box Office on 0161 200 1500.

We remain fully accessible – you can find all our access information online here.

Find out more about these measures:

  • Lower capacities and social distancing

    Our café, bar and restaurant spaces are back to full capacity, but please be aware that other people may feel more vulnerable than you – and give people space if they are not in your group.

    Socially Distanced Screenings at HOME: An Update          

    We continue have some socially distanced film screenings each week. You can find find times and details here.

    How do our socially distanced screenings work?

    When booking, please select whether you would like to sit at the front, middle or back of the screen.  You will automatically be allocated the best available seats in that area. Our booking system automatically places two empty seats either side of your booked seats.

    When you arrive at HOME, please take a moment to check on your tickets which seats you have booked. If you are unsure of where to go, our staff will be on hand and happy to help. Once in the cinema, we ask that you stay in your allocated seat and do not move to sit with others.

    Wheelchair spaces will still be available to book.

  • Service in our bar and restaurant

    You’re free to choose your own table in the café bar and will be allocated a table in our restaurant.

    There is no longer a limit on how many people can book a table together.

    Service in the cafe will be available either from the bar or table service in our restaurant.

  • Ventilation

    HOME is complying with REHVA Covid-19 Guidelines on HVAC systems; this means we do not recirculate air in our spaces. Our systems have been amended to only use an external air supply and from the filter replacement perspective, normal maintenance procedures can be used.

  • Hand sanitiser stations

    Keeping your hands clean and avoiding touching your face are two of the best defences against Covid-19. We have installed hand sanitiser stations around the building, and ask visitors to use them as well as washing their hands thoroughly and regularly.


Here’s how you can help us

  • Don’t visit if you have symptoms of coronavirus or test positive for Covid-19.
  • Book your ticket online before your visit and pay using contactless if you can.
  • Wash your hands regularly and make use of the hand sanitiser stations around the building.


Find out more about these measures:

  • Don’t visit if you have symptoms or test positive for coronavirus

    If you have symptoms of Covid-19 or test positive, please do not visit HOME. You can find more information about the symptoms of coronavirus on the NHS website.

    If a booker or a member of a booker’s household is experiencing COVID-19 symptoms customers must inform the Box Office no later than 8pm the day before the relevant event. The Box Office will then credit accounts with the full amount of the order to be used on another event within one year or exchange the tickets to another screening/event.

  • Book online

    We’re encouraging all visitors to book online in order to minimise contact at our Box Office. Even in the building, we’re encouraging people to book on their mobile phones if they can do so.

    Tickets will be available to book online ahead of your visit, with new events available to book as we have the details confirmed. By booking online, not only do you minimise contact and help keep everybody safer, but you ‘ll also guarantee a space as events may sell out. You’ll be able to see which seats are available for your group at the online checkout.

    If you cannot book online, please use contactless payment at the Box Office if possible in order to minimise hand-to-hand contact.

  • Give each other space

    The chance of infection increases the closer you are to people, so we are asking visitors to try to give each other as much space as possible when moving around our spaces and if queuing.

  • Wash your hands regularly

    Please keep your hands clean by washing them regularly or using our hand sanitiser stations which have been installed around the building.


Frequently Asked Questions

  • Is it possible to book a walk-up ticket?

    We will have tickets available to buy at Box Office, but we are encouraging visitors to book online in advance of their visit in order to keep everyone safe. For socially distanced events with a reduced number of tickets available, there is an increased chance of events selling out, and so advance booking ensures that you will be able to get a ticket for your preferred event.

  • What if I have access needs?

    We remain committed to accessibility for our visitors. The lifts are available for customers who need to use them.

    Accessible routes will be clearly marked, and you can read more about how we make HOME accessible by clicking here.

  • What if I am concerned about another visitor's behaviour?

    If you are concerned by someone’s behaviour during your visit, please speak to a member of staff who will look into it for you, and take action if necessary. Our staff have been trained in how to deal with this situation – they are happy to help.

  • Is the shop open?

    The shop is open again with limited hours.

  • Can I sit with my friends?

    There are now no limits on the number of people who can sit together inside or outside. If you wish to sit with friends in the cinema or theatre for socially distanced performances, you will need to book all seats in the same booking.

  • Are you using a Test and Trace system?

    No, we are no longer using test and trace.

  • Are your toilets open?

    Yes, all of our toilets will be open during your visit.

  • Can I get a refund on my ticket if I don't attend?

    If HOME is required to close or an event is cancelled due to COVID-19 bookers will be contacted within 48 hours with the option to donate the ticket value, receive credit on their account to the value of their order or receive a full refund. If a refund is requested this will be processed within 14 days.

    Tickets cannot be exchanged or refunded. The exception is if a booker or a member of a booker’s household is experiencing COVID-19 symptoms or tests positive, customers must inform the Box Office no later than 8pm the day before the relevant event. The Box Office will then credit accounts with the full amount of the order to be used on another event within one year or exchange the tickets to another screening/event.

  • Does HOME's air conditioning use recirculated air?

    HOME is complying with REHVA Covid-19 Guidelines on HVAC systems; this means we will no longer be recirculating air in our spaces. Our systems have been amended to only use an external air supply and from the filter replacement perspective, normal maintenance procedures can be used.

  • Do you have a risk assessment?

    Yes – you can read it online here

  • Can I take a drink into the cinema or theatre?

    Yes – drinks can be ordered at the ground floor bar, or in the cinema bar when it is open. Please ask for a reusable plastic cup to take in with you.

Do you have a question that is not answered here? Please email us or call 0161 200 1500.

Greater Manchester Cultural Venues – Covid-19 Pledge

As cultural venues across the city-region continue to respond to the changing threat of COVID-19, as a sector, we want to reassure audiences and visitors alike that your health and wellbeing is our upmost priority. No two venues will respond to changing guidance from government in exactly the same way. Our venues are different sizes, shapes and operate in different ways appropriate to the needs of those individual businesses. What is consistent, however, is the care and attention each venue will bring to keeping audiences safe and the thrill and excitement our artists, production companies, staff and volunteers feel at the thought of being able to share great art and culture with you face to face. The pandemic has been a difficult time, but we’re standing side by side ready welcome you back.