Home > Welcome HOME: What to expect when you visit

Welcome HOME: What to expect when you visit

We are very excited to have reopened, and are working hard to make sure you have a safe and enjoyable experience. On this page we wanted to share some of the measures we have put in place and give you more information about what to expect from your visit.

Please note that the situation is changing regularly – please check back here before your visit to make sure you have the most up-to-date information.

Last updated: 17 September 2020

What we’re doing to keep you safe

A series of five circular symbols indicating measures put in place to combat coronavirus: socially distanced seating, one way system, table service, additional cleaning and hand sanitiser stations

  • Reduced capacity and socially-distanced seating
  • Clear signage and additional staff help, to help you stay safely distanced and navigate our one-way system
  • Table service in our bar and restaurant
  • Additional cleaning and PPE
  • Hand sanitiser stations

We remain fully accessible – you can find all our access information online here.

Find out more about these measures:

  • Reduced capacity and socially-distanced seating

    We have reduced the capacity in all our spaces so that our visitors can stay socially distanced.

    In the bar and restaurant this means we have removed some tables and chairs. Please don’t move these tables and chairs around – you will be seated at the correct-sized table for your group. We have also introduced table service in all our bar and restaurant areas, on your arrival you’ll be greeted and shown to your table.

    In the cinema and theatre, we have reduced the number of seats that are available to book, and blocked off seats which cannot be used. Only around 30% of the seats in our cinemas and theatres will be available, to make sure that visitors have enough space around them to maintain social distance. Our seating plan is divided into different sections to allow different sized households to sit together. We ask that you only book for the amount of people you are planning to sit with. Where necessary, we have removed some seats so you will not have to pass too close to other people to get in and out of your seat at any point.

    We haven’t put screens in place, as we do not want to block the audience’s view at any point, but visitors should note that Government guidance is that masks are mandatory inside the building when not eating or drinking.

    Wheelchair spaces will still be available to book.

    Access to the lifts is reserved for people with access needs and their carers or households.

    All our toilets will be open during your visit. We have closed some cubicles to help with social distancing, and signs will help you maintain a safe distance from other visitors.

  • Navigating our spaces

    When you arrive, you will see some changes to the entrance area of HOME. We have put in place a one-way system through our front doors, which is clearly marked. We have also introduced ‘Greeters’ just inside the main entrance, who will help point you in the right direction and prevent a buildup of people in the entrance space.

    Other signage throughout the building will help you get to your destination in the easiest and safest way.

    Queues will be managed by a member of our team, with signs to help you remain at a safe distance.

  • Table service in our bar and restaurant

    We’ve introduced table service not just in our restaurant but in our bar and cafe too.

    You’ll be greeted on arrival and shown to your table by our staff who will make sure you have everything you need.

    We recommend you book a table in advance to dine in our First Floor Restaurant but walk-ups are also welcome.

    You can book for up to six people, who must all be from the same household or support bubble.

    We’re not taking advance bookings for our Ground Floor Bar or Cinema Bar so you’ll be allocated a table on arrival in these spaces.

     

  • Additional cleaning and PPE

    Cinema screens will be thoroughly cleaned between screenings – we have allowed extra time for this. All other areas in the building will also receive additional cleaning.

    We have installed screens at our Box Office to help keep our staff safe. Staff have received extra training so they can return to work in the building safely.

  • Hand sanitiser stations

    Keeping your hands clean and avoiding touching your face are two of the best defences against the coronavirus. We have installed hand sanitiser stations around the building, and ask visitors to use them as well as washing their hands thoroughly and regularly.

Here’s how you can help us

A series of five symbols demonstrating what visitors are requested to do during a visit to HOME: Don't visit if you have symptoms of coronavirus, book online, please keep your distance, please wear a face covering and wash your hands

  • Don’t visit if you have any symptoms of coronavirus
  • Book your ticket online before your visit and pay using contactless if you can
  • Keep a safe distance
  • Wear a mask or face covering except when eating or drinking
  • Wash your hands regularly

Find out more about these measures:

  • Don’t visit if you have any symptoms of coronavirus

    If you or anyone you live with displays symptoms of the coronavirus, please do not visit HOME. We will provide refunds for any pre-booked tickets, when cancelled up to 24hrs prior to the event. You can find more information about the symptoms of coronavirus on the NHS website.

    If a booker or a member of a booker’s household is experiencing COVID-19 symptoms customers must inform the Box Office no later than 8pm the day before the relevant event. The Box Office will then credit accounts with the full amount of the order to be used on another event within one year or exchange the tickets to another screening/event.

  • Book online

    We’re encouraging all visitors to book online in order to minimise contact at our Box Office. Even in the building, we’re encouraging people to book on their mobile phones if they can do so.

    Tickets will be available to book online ahead of your visit, with new events available to book as we have the details confirmed. By booking online, not only do you minimise contact and help keep everybody safer, but you ‘ll also guarantee a space – as we have reduced capacity we expect events to sell out more quickly. You’ll be able to see which seats are available for your group at the online checkout.

    If you cannot book online, please use contactless payment at the Box Office if possible in order to minimise hand-to-hand contact.

     

  • Keep your distance

    The chance of infection increases the closer you are to people, so we are asking visitors to maintain a 2m distance wherever possible from other visitors who are not members of your household or support bubble. We have signage and a one-way system in place to help you do so, and staff are happy to help you navigate our space in the safest and easiest way.

  • Wear a mask or face covering

    We ask visitors to follow the latest Government guidance regarding masks and face coverings. Currently, this means you’ll need to wear a face covering at all times inside our building, including the cinema screens and theatre, unless seated in our bar or restaurant, or you have an exemption. We respect that not everyone can wear face coverings, and we trust that our visitors will make the right choice for themselves.

    Face coverings should cover the nose and mouth, and can include a shop-bought or homemade mask, scarf, bandana or religious garment, so long as the covering fits around the side of your face.

    You can find the latest Government advice on face coverings by clicking here.

  • Wash your hands regularly

    Please keep your hands clean by washing them regularly or using our hand sanitiser stations which have been installed around the building.

In pictures: our safety measures

 

HOME coronavirus safety measures

Frequently Asked Questions

  • Do I have to wear a mask ?

    We expect visitors to follow the latest Government rules on masks and face coverings. Currently, this means you’ll need to wear a face covering at all times inside our building, including the cinema screens and theatre, unless seated in our bar or restaurant, or you have an exemption.

  • Is it possible to book a walk-up ticket?

    We will have tickets available to buy at Box Office, but we are encouraging visitors to book online in advance of their visit in order to keep everyone safe. With a reduced number of tickets available, there is an increased chance of events selling out, and so advance booking ensures that you will be able to get a ticket for your preferred event.

  • What if I have access needs?

    We remain committed to accessibility for our visitors. The lifts are available for customers who need to use them, and we will have clear signage stating that lifts are reserved for people with access needs.

    Accessible routes will be clearly marked, and you can read more about how we make HOME accessible by clicking here.

  • What if I am concerned about another visitor's behaviour?

    If you are concerned by someone’s behaviour during your visit, please speak to a member of staff who will look into it for you, and take action if necessary. Our staff have been trained in how to deal with this situation – they are happy to help.

    Please be aware that not everyone can wear a mask or face covering, and the reason for this may not be apparent. We ask that visitors respect each others’ needs and decisions and act with kindness.

  • Is the shop open?

    The shop won’t be reopening immediately, as due to its small size we cannot maintain social distancing. However we hope to be able to announce a reopening date soon.

  • Can I sit with my friend?

    You will now be able to pick your seat in all our cinemas and theatre when you book. Our seating plan is divided into different sections to accommodate different sized households to sit together and allow you to book for the amount of people who are attending with you. All members of your group must be from the same household or support bubble.

  • Are you using a Test and Trace system?

    Yes – this is one of the most important ways that all organisations can safeguard against the impact of an outbreak. Most of the information we need we already collect as part of the booking process but we ask that you make sure to provide a phone number when booking your ticket or bar/restaurant table. This is mandatory for all HOME visitors.

  • Are your toilets open?

    All our toilets will be open during your visit. We have closed some cubicles to help with social distancing, and signs will help you maintain a safe distance from other visitors.

  • How far in advance of my film screening should I arrive?

    We are asking people to arrive no more than 15 minutes in advance of the start of their film. Please note, reservations are required for our restaurant, so if you want to a bite to eat as part of your visit you will need to book a slot. You don’t need to book for our ground floor bar and cinema bar, instead you will be allocated a table when you arrive.

  • Can I get a refund on my ticket if I don't attend?

    If HOME is required to close or an event is cancelled due to COVID-19 bookers will be contacted within 48 hours with the option to donate the ticket value, receive credit on their account to the value of their order or receive a full refund. If a refund is requested this will be processed within 14 days.

    Tickets cannot be exchanged or refunded. The exception is if a booker or a member of a booker’s household is experiencing COVID-19 symptoms customers must inform the Box Office no later than 8pm the day before the relevant event. The Box Office will then credit accounts with the full amount of the order to be used on another event within one year or exchange the tickets to another screening/event.

  • Does HOME's air conditioning use recirculated air?

    HOME is complying with REHVA Covid-19 Guidelines on HVAC systems; this means we will no longer be recirculating air in our spaces. Our systems have been amended to only use an external air supply and from the filter replacement perspective, normal maintenance procedures can be used.

  • Do you have a risk assessment?

    Yes – you can read it online here.

  • Can I take a drink into the cinema?

    Yes – however you will need to be seated at a table when you make your order, so please factor the time for this into planning your visit.

Do you have a question that is not answered here? Please email us or call 0161 200 1500.