Home > Welcome HOME: What to expect when you visit

Welcome HOME: What to expect when you visit

Please note that the situation is changing regularly – please check back here before your visit to make sure you have the most up-to-date information.

Last updated: 29 Nov 2021. 

We’re delighted that HOME is now open again. Below you will find some information about the safety measures we have put in place.

What we’re doing to keep you safe

 

  • We’re asking people to scan in using the NHS test and trace app
  • Our staff will still be wearing face coverings, and we strongly advise all visitors to do the same – we’d ask you to think about keeping others safe when making your decision.
  • We’re keeping lower capacities and social distancing for certain events
  • There is high quality ventilation in all our spaces
  • We’ll still be carrying out additional cleaning and safety measures
  • Hand sanitiser will still be available.

We remain fully accessible – you can find all our access information online here.

Find out more about these measures:

  • Scan in using the NHS test and trace app

    The test and trace system is a key part of the Government’s fight against coronavirus. Please scan the QR code or leave your details when you enter the building.

  • Face coverings for staff and visitors

    The Government has removed the legal need to wear a mask or face covering inside, however our staff will still continue to use them. Wearing a mask has been shown to protect others from the coronavirus and so we’re asking staff to continue to think of others and help keep each other and our visitors safe.

    It isn’t mandatory for customers to wear masks, however we are strongly advising that you do so and they will be available for anyone who wishes to wear one and needs one. Please think of others when considering whether to wear a face covering in busy spaces.

  • Lower capacities and social distancing

    Our café, bar and restaurant spaces are back to full capacity, but please be aware that other people may feel more vulnerable than you – especially in this early part of the return to normality – and give people space if they are not in your group.

    From October 2021, our cinema screenings will mostly be back to full capacity but we will have a number of socially distanced screenings each week. When booking for these screenings, simply select whether you want to sit at the front, middle or back of the auditorium and our booking system will automatically make sure you have empty seats on either side of you.

    Wheelchair spaces will still be available to book.

    We also have socially distanced theatre performances throughout our autumn season. For events in Theatre 1, our booking system will automatically allocate empty seats either side of your booked seats. Events in Theatre 2 have unreserved seating, but numbers are capped at 50% capacity to ensure that you can socially distance from other audience members.

    Masks are no longer mandatory under Government guidance, but we know that this phase is worrying for some of our more vulnerable customers and we’d strongly advise all our visitors to wear a face covering while indoors.

  • Additional cleaning and safety measures

    We will continue to carry out additional cleaning in the building.

    We have installed screens at our Box Office to help keep our staff safe. Staff have received extra training so they can return to work in the building safely.

  • Service in our bar and restaurant

    Our welcome desk and greeters will continue to be there to give you a warm welcome to HOME but you’ll be free to choose your own table in the café bar.

    There is no longer a limit on how many people can book a table together.

    Service in the cafe will be available either from the bar or table service in our restaurant.

  • High quality ventilation

    HOME is complying with REHVA Covid-19 Guidelines on HVAC systems; this means we do not recirculate air in our spaces. Our systems have been amended to only use an external air supply and from the filter replacement perspective, normal maintenance procedures can be used.

  • Hand sanitiser stations

    Keeping your hands clean and avoiding touching your face are two of the best defences against the coronavirus. We have installed hand sanitiser stations around the building, and ask visitors to use them as well as washing their hands thoroughly and regularly.

Here’s how you can help us

 

  • Don’t visit if you have any symptoms of coronavirus
  • Remember to use the test and trace app when you enter the building
  • Book your ticket online before your visit and pay using contactless if you can
  • Give each other space
  • Continue to wear a mask or face covering
  • Wash your hands regularly and make use of the hand sanitiser stations around the building.

Find out more about these measures:

  • Don’t visit if you have any symptoms of coronavirus

    If you or anyone you live with displays symptoms of the coronavirus, please do not visit HOME. The three classic symptoms of Coronavirus are a high temperature, new and continuous cough and a change in sense of taste or smell. You can find more information about the symptoms of coronavirus on the NHS website.

    If a booker or a member of a booker’s household is experiencing COVID-19 symptoms customers must inform the Box Office no later than 8pm the day before the relevant event. The Box Office will then credit accounts with the full amount of the order to be used on another event within one year or exchange the tickets to another screening/event.

  • Sign in using test and trace

    The test and trace system is a key part of the Government’s fight against coronavirus and is one of the restrictions that remains in place. Please scan the QR code or leave your details when you enter the building.

  • Book online

    We’re encouraging all visitors to book online in order to minimise contact at our Box Office. Even in the building, we’re encouraging people to book on their mobile phones if they can do so.

    Tickets will be available to book online ahead of your visit, with new events available to book as we have the details confirmed. By booking online, not only do you minimise contact and help keep everybody safer, but you ‘ll also guarantee a space – as we have reduced capacity we expect events to sell out more quickly. You’ll be able to see which seats are available for your group at the online checkout.

    If you cannot book online, please use contactless payment at the Box Office if possible in order to minimise hand-to-hand contact.

  • Give each other space

    The chance of infection increases the closer you are to people, so we are asking visitors to try to give each other as much space as possible when moving around our spaces and if queuing.

  • Continue wearing a mask or face covering

    Although the wearing of masks or face coverings inside is no longer a legal necessity, masks are shown to reduce the risk of spreading the coronavirus which helps keep our staff and visitors safe.

    We’d strongly encourage you to continue to wear a face covering in busy spaces, when interacting with our staff, or if the people you are with ask you to.

    Disposable masks will be available from our greeters at the welcome desk if you want one.

  • Wash your hands regularly

    Please keep your hands clean by washing them regularly or using our hand sanitiser stations which have been installed around the building.

Frequently Asked Questions

  • Do I have to wear a mask ?

    The wearing of masks or face coverings inside is no longer a legal necessity, however they are shown to reduce the risk of spreading the coronavirus which helps keep the more vulnerable among us safe. We’d ask you to consider continuing to wear a face covering in busy spaces, or if the people you are with ask you to. Disposable masks will be available from our greeters at the welcome desk if you want one.

  • Is it possible to book a walk-up ticket?

    We will have tickets available to buy at Box Office, but we are encouraging visitors to book online in advance of their visit in order to keep everyone safe. With a reduced number of tickets available, there is an increased chance of events selling out, and so advance booking ensures that you will be able to get a ticket for your preferred event.

  • What if I have access needs?

    We remain committed to accessibility for our visitors. The lifts are available for customers who need to use them, and we will have clear signage stating that lifts are reserved for people with access needs.

    Accessible routes will be clearly marked, and you can read more about how we make HOME accessible by clicking here.

  • What if I am concerned about another visitor's behaviour?

    If you are concerned by someone’s behaviour during your visit, please speak to a member of staff who will look into it for you, and take action if necessary. Our staff have been trained in how to deal with this situation – they are happy to help.

  • Is the shop open?

    The shop is not yet fully open with fixed opening hours as we cannot maintain social distancing in this small space, but we are opening in the foyer to sell off some sale items.

  • Can I sit with my friends?

    There are now no limits on the number of people who can sit together inside or outside. If you wish to sit with friends in the cinema or theatre for socially distanced performances, you will need to book all seats in the same booking.

  • Are you using a Test and Trace system?

    Yes, we are asking people to keep using test and trace. You will be asked to scan our venue QR code on the NHS COVID-19 app upon entry to the building. If you do not have a smart phone you will be asked to sign in instead.

    Most of the information we need we already collect as part of the booking process but we ask that you make sure to provide a phone number when booking your ticket or bar/restaurant table.

  • Are your toilets open?

    All our toilets will be open during your visit. We have closed some cubicles to help with social distancing, and signs will help you maintain a safe distance from other visitors.

  • Can I get a refund on my ticket if I don't attend?

    If HOME is required to close or an event is cancelled due to COVID-19 bookers will be contacted within 48 hours with the option to donate the ticket value, receive credit on their account to the value of their order or receive a full refund. If a refund is requested this will be processed within 14 days.

    Tickets cannot be exchanged or refunded. The exception is if a booker or a member of a booker’s household is experiencing COVID-19 symptoms customers must inform the Box Office no later than 8pm the day before the relevant event. The Box Office will then credit accounts with the full amount of the order to be used on another event within one year or exchange the tickets to another screening/event.

  • Does HOME's air conditioning use recirculated air?

    HOME is complying with REHVA Covid-19 Guidelines on HVAC systems; this means we will no longer be recirculating air in our spaces. Our systems have been amended to only use an external air supply and from the filter replacement perspective, normal maintenance procedures can be used.

  • Do you have a risk assessment?

    Yes – you can read it online here.

  • Can I take a drink into the cinema or theatre?

    Yes – drinks can be ordered at the ground floor bar, or in the cinema bar when it is open.

Do you have a question that is not answered here? Please email us or call 0161 200 1500.

Greater Manchester Cultural Venues – COVID-19 Pledge: As cultural venues across the city-region begin to re-open their doors and spring to life once again, as a sector, we want to reassure audiences and visitors alike that your health and wellbeing is our upmost priority. No two venues will respond to the introduction of Stage 4 of the Government’s ‘Roadmap out of Lockdown’ in exactly the same way. Our venues are different sizes, shapes and operate in different ways appropriate to the needs of those individual businesses. What is consistent, however, is the thrill and excitement our artists, production companies, staff and volunteers feel at the thought of being able to share great art and culture with you again face to face. It has been a tough old time, but we’re back, side by side and cannot wait for you to join us.