Head of Customer Service

We’re looking for an experienced and dynamic Head of Customer Service to help us ensure that HOME provides the best possible experience for visitors. The role supports the Marketing and Communications Director to develop and implement procedures and standards to deliver exceptional levels of services that exceed the expectations of our visitors. As well as managing the front of house team and volunteers, the role also oversees the Events/Hires and Retail Managers at HOME, ensuring we maximise trading income.

The Marketing and Communications team is responsible for building and retaining audiences, visitors and participants to HOME, and articulating its mission and vision to stakeholders. The team is responsible for achieving visitor and income targets for HOME’s cross-arts programme, and ensuring the audiences are diverse and reflective of the city. It includes the customer facing areas of HOME, including Box Office, FOH teams and retail staff, ensuring that our customers receive the highest standard of customer care, service and engagement. It also encompasses the ticketing function: ensuring that data is effectively managed and utilised to the benefit of the charity.

Salary: Up to £32,000

Hours of work: 40 hours per week inclusive of meal breaks

Application Procedure

Please read the job pack for further information on this post then download and complete the application form telling us how you meet the Person Specification for this role and return with a completed Equal Opportunities questionnaire.

Please email your application to claire.fern@homemcr.org

Deadline: 12 noon on Mon 6 Jan 2020

Interviews will take place w/c Mon 13 Jan 2020

If you have not heard from us by 5pm on Fri 10 Jan, please assume that we will not be taking your application any further.

HOME strives to be an equality of opportunity employer.