Customer Service Manager (part-time)

We are looking for a motivated and positive people-person with experience of working with a wide range of people of all ages and from different backgrounds.

Someone to work 2 days per week (with the opportunity to work more) who understands the importance of providing excellent customer service to all of our visitors. The ideal candidate will be flexible, an excellent communicator and able to motivate and support a wide range of people to carry out their own roles to the best of their ability. We need someone who can prioritise and manage their time and workload effectively while ensuring that our Customer Service Team members feel supported and valued.

About the Customer Service Team

The Customer Service team is responsible for all of the customer facing areas of HOME: Box Office, Theatre, Cinemas, Galleries, Events and Shop along with our wonderful Volunteer Team, ensuring that our customers receive the highest standard of customer care, service and engagement.

HOME’s Customer Service team are often the first point of contact for all of our visitors using their passion, knowledge and enthusiasm for art, theatre and film, to help make our venue an exciting and welcoming place to visit and explore.

Customer Service Managers will work closely with all HOME departments to plan organise and successfully deliver all aspects of the HOME offer.

For the full job description and Person Specification, see our Customer Service Manager Job Pack here. 

Salary: Upto £25,000 (Pro Rata)
Contract: This post is a part-time, permanent role
Hours of work:  This post is for 2 days a week (16 hours) with the opportunity to work additional days and hours for which overtime will be paid
Holidays: 25 days per annum plus statutory holidays (Pro Rata)

How to apply

Please complete the HOME Application Form telling us how you meet the Person Specification for this role.

Application Forms should be returned with a completed Equal Opportunities Questionnaire

Please email a PDF copy of your application to:

The deadline for applications is Mon 6 Sep at 5pm. 

Unfortunately, we cannot acknowledge receipt of applications.

If you have not heard from us by Monday 13th September, please assume that we will not be taking your application any further.

HOME strives to be an equality opportunity employer

Thank you for your interest in this post.