P&T Questionnaire Processes & Technologies Questionnaire Step 1 of 22 4% You’re receiving this survey as part of a project that aims to gain insight of the different processes and technologies used by HOME. The information you provide will help us to better understand current systems and identify key areas for strategic improvement. The survey asks questions about the different systems you use in your role, the way you use them, and how they work for you. The time taken to complete the survey will vary depending on how many systems you use. Please answer as fully as possible. Based on the findings, we may ask you tailored questions at the next stage of the project. Click Next to start the survey. Name* DepartmentPlease SelectComms & MarketingCustomer ServiceDevelopmentEngagementExecFilmFinanceICTOperationsTalentTechTheatreVis ArtsWhat systems do you use to do your work? * Access Artifax BMS Breathe Data Transfer Software/Websites e.g. Dropbox, Wetransfer Donor Debit Excel Google Docs Home Drives (eg.P drive/R drive/Z drive etc) Outlook SAGE SRO Team Brief Teams Whatsapp Word Zammad (Help Desk and Ticket System) Zoom Other (you will be asked to state later) How satisfied are you that HOME’s processes enable effective working?*Please SelectVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedHow satisfied are you about the time you spend completing tasks?*Please SelectVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedHow satisfied are you with the training, knowledge and support you have on the systems you use?*Please SelectVery SatisfiedSatisfiedNeutralUnsatisfiedVery Unsatisfied About AccessAccess: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Access: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowAccess: What processes or time consuming tasks do you use it for?*Access: Have you had the training/resources to use it fully?* Yes No Partly Access: Does it work for you?* Yes No Access: What do you wish it could do?*Access: Is there anything you don't like about it?* About ArtifaxArtifax: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Artifax: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowArtifax: What processes or time consuming tasks do you use it for?*Artifax: Have you had the training/resources to use it fully?* Yes No Partly Artifax: Does it work for you?* Yes No Artifax: What do you wish it could do?*Artifax: Is there anything you don't like about it?* About BMSBMS: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) BMS: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowBMS: What processes or time consuming tasks do you use it for?*BMS: Have you had the training/resources to use it fully?* Yes No Partly BMS: Does it work for you?* Yes No BMS: What do you wish it could do?*BMS: Is there anything you don't like about it?* About BreatheBREATHE: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) BREATHE: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowBREATHE: What processes or time consuming tasks do you use it for?*BREATHE: Have you had the training/resources to use it fully?* Yes No Partly BREATHE: Does it work for you?* Yes No BREATHE: What do you wish it could do?*BREATHE: Is there anything you don't like about it?* About Data Transfer Systems/WebsitesFor this we're looking at wetransfer, dropbox etc. Anything where large data is shared or sent to othersPlease list any/all Data Transfer systems you useData Transfer: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Data Transfer: Would you describe yourself as a Key User of the system or an observer?*Please selectKey User (sender)Observer (receiver)Don't Know (Both)Data Transfer: What processes or time consuming tasks do you use it for?*Data Transfer: Have you had the training/resources to use it fully?* Yes No Partly Data Transfer: Does it work for you?* Yes No Data Transfer: What do you wish it could do?*Data Transfer: Is there anything you don't like about it?* About Donor DebitDonor Debit: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Donor Debit: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowDonor Debit: What processes or time consuming tasks do you use it for?*Donor Debit: Have you had the training/resources to use it fully?* Yes No Partly Donor Debit: Does it work for you?* Yes No Donor Debit: What do you wish it could do?*Donor Debit: Is there anything you don't like about it?* About ExcelPlease consider how you use Excel, the types of documents you use, the duplication of content, if you use Excel as a work around for anything!Excel: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Excel: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowExcel: How many spreadsheets approximately do you input or access onto regularly?*By approximately we mean at least once a monthPlease enter a number from 1 to 500.Excel: What processes or time consuming tasks do you use it for?*Excel: Have you had the training/resources to use it fully?* Yes No Partly Excel: Does it work for you?* Yes No Excel: What do you wish it could do?*Excel: Is there anything you don't like about it?* About Google DocsGoogle Docs: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Google Docs: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowGoogle Docs: What processes or time consuming tasks do you use it for?*Google Docs: Have you had the training/resources to use it fully?* Yes No Partly Google Docs: Does it work for you?* Yes No Google Docs: What do you wish it could do?*Google Docs: Is there anything you don't like about it?* About HOME DrivesBy HOME drives, we mean the P Drive/ R Drive etcHOME Drives: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) HOME Drives: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowHOME Drives: What processes or time consuming tasks do you use it for?*HOME Drives: Have you had the training/resources to use it fully?* Yes No Partly HOME Drives: Does it work for you?* Yes No HOME Drives: What do you wish it could do?*HOME Drives: Is there anything you don't like about it?* About OutlookOutlook: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Outlook: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowOutlook: What processes or time consuming tasks do you use it for?*Outlook: Have you had the training/resources to use it fully?* Yes No Partly Outlook: Does it work for you?* Yes No Outlook: What do you wish it could do?*Outlook: Is there anything you don't like about it?* About SAGESAGE: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) SAGE: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowSAGE: What processes or time consuming tasks do you use it for?*SAGE: Have you had the training/resources to use it fully?* Yes No Partly SAGE: Does it work for you?* Yes No SAGE: What do you wish it could do?*SAGE: Is there anything you don't like about it?* About SROSRO: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) SRO: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowSRO: What processes or time consuming tasks do you use it for?*SRO: Have you had the training/resources to use it fully?* Yes No Partly SRO: Does it work for you?* Yes No SRO: What do you wish it could do?*SRO: Is there anything you don't like about it?* About Team BriefTeam Brief: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Team Brief: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowTeam Brief: What processes or time consuming tasks do you use it for?*Team Brief: Have you had the training/resources to use it fully?* Yes No Partly Team Brief: Does it work for you?* Yes No Team Brief: What do you wish it could do?*Team Brief: Is there anything you don't like about it?* About TeamsTeams: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Teams: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowTeams: What processes or time consuming tasks do you use it for?*Teams: Have you had the training/resources to use it fully?* Yes No Partly Teams: Does it work for you?* Yes No Teams: What do you wish it could do?*Teams: Is there anything you don't like about it?* About WhatsappWhatsapp: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Whatsapp: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowWhatsapp: What processes or time consuming tasks do you use it for?*Whatsapp: Have you had the training/resources to use it fully?* Yes No Partly Whatsapp: Does it work for you?* Yes No Whatsapp: What do you wish it could do?*Whatsapp: Is there anything you don't like about it?* About WordWord: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Word: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowWord: What processes or time consuming tasks do you use it for?*Word: Have you had the training/resources to use it fully?* Yes No Partly Word: Does it work for you?* Yes No Word: What do you wish it could do?*Word: Is there anything you don't like about it?* About ZammadZammad is the ticketing system used to log enquiries etcZammad: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Zammad: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowZammad: What processes or time consuming tasks do you use it for?*Zammad: Have you had the training/resources to use it fully?* Yes No Partly Zammad: Does it work for you?* Yes No Zammad: What do you wish it could do?*Zammad: Is there anything you don't like about it?* About ZoomZoom: Why? I like it I know how to use it I have always used it It does what I need it to It's something the organisation uses Other (Please Describe) Other (Please Describe) Zoom: Would you describe yourself as a Key User of the system or an observer?*Please selectKey UserObserverDon't KnowZoom: What processes or time consuming tasks do you use it for?*Zoom: Have you had the training/resources to use it fully?* Yes No Partly Zoom: Does it work for you?* Yes No Zoom: What do you wish it could do?*Zoom: Is there anything you don't like about it?* About Other systemsOther (please state) Other : What processes or time consuming tasks do you use other systems for?*Other : Have you had the training/resources to use it fully?* Yes No Partly Other : Does it work for you?* Yes No Other : What do you wish it could do?*Other : Is there anything you don't like about it?* About the Processes and Technology ProjectThanks for taking the time to help us learn about the processes you use for work, we are hoping to make our systems and processes more streamlined in the future. We have a couple of final questions and if the team would like to discuss with you further they will be in touch.Please select the three most important aims that you would ultimately like to have for your work processes* Integration Consistency No duplication of work Time saving & Automation Accessible Information Up to date information Training & Specialist Knowledge Security & Business Resilience Single Point of Truth (one place for information to be stored) Accountability and Quality Control Other (Please Describe) Other (Please Describe) Is there anything else you wish to share about your working processes with the group?Have you used any systems before that you think the group should look at and why?Untitled